Privacy Policy

1Purpose

This Privacy Policy is incorporated by reference into the Duste Games Terms of Service. The terms “Duste Games,” “we” and “us” refer to Duste Games. This Privacy Policy explains our online and offline information practices, the kinds of information we may collect, how we intend to use, store, protect, disclose and share that information and how you can opt out of a use or correct or change such information.

2Scope

This Privacy Policy applies to Personal Information that is Processed by Duste Games in the course of our business, including on Duste Games websites (each a “Site”), mobile applications, forums, blogs and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Duste Games, the “Services”). All individuals whose responsibilities include the Processing of Personal Information on behalf of Duste Games are expected to protect that data by adhering to this Privacy Policy.

This Privacy Policy is intended to meet requirements globally, including those in North America, Europe, Türkiye, APAC and other jurisdictions. By visiting, installing, using or otherwise accessing the Services, you agree to this Privacy Policy and the Duste Games Terms of Service and give explicit and informed consent to the processing of your Personal Information in accordance with this Privacy Policy. Please do not install or use the Services if you do not agree to this Privacy Policy or the Terms of Service.

Duste Games is not responsible for the actions of Third Parties, the content of their sites, the use of information you provide to them or any services they may offer. Duste Games reserves the right to modify this Privacy Policy, and your continued use of the Services means you accept the changes.

3Types of Personal Information we collect and how we use it

The types of Personal Information we may collect (directly from you or from Third-party sources) and our privacy practices depend on the nature of your relationship with Duste Games and the requirements of applicable law. You may provide Personal Information directly to Duste Games by interacting with the Services, giving feedback, answering questionnaires or surveys, entering contests, taking part in forum discussions or requesting Services or information. As you navigate the Services, certain passive information may also be collected about your visit, including through Cookies and similar technologies as described below.

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services and to let you enjoy and easily navigate them. We endeavor to collect only information that is relevant for the purposes of Processing.

3.1 Types of Personal Information we collect

Duste Games collects Personal Information about its current, prospective and former clients, customers, users, visitors and guests (collectively “Individuals”).

3.1.1 Information collected from Third Parties when installing and playing the games

If you play any of our games or use any of the Services on connected Third-party applications, or connect the Services to Third-party applications such as Apple, Google, Amazon or Social Networking Sites (“SNS”) such as Facebook, Duste Games may receive certain information about you from the provider of that application. The information received depends on the Third-party application, your privacy settings and, if applicable, your friends’ privacy settings on that application.

When you connect with the Services through an SNS, the information Duste Games collects may include your first and last name, your SNS user identification number and/or user name, your profile picture or its URL, location, sex, the login email you provided to that SNS, age range, locale, the language of your application, time zone and the SNS user identification numbers of your friends who are also connected to the Services.

When you use any of the Services, games or applications on a mobile platform, Duste Games may collect and record certain information such as your unique device ID (persistent or non-persistent), your device operating system, version, model, CPU, amount of RAM and disk space, hardware type, Identifier for Advertising (IDFA), Advertising ID, operating system (“OS”) version, device name, Game Center ID and your approximate location based on your Internet Protocol (“IP”) address. This information helps us troubleshoot and understand usage trends.

When payments are processed by Third Parties, Duste Games does not collect, store or use personally identifiable information such as your name, address, credit card number, phone number or email address. Duste Games has no access to your credit card or bank account data. Third-party payment processors may share non-financial information with us related to your purchases, such as the items purchased, so that we can fulfill your order.

You can manage the information Duste Games receives about you from a Third-party application on which you play our games by following that application’s instructions for changing your privacy settings. You can also manage some aspects of information collection and use in your mobile device’s settings by reviewing the permissions of each app. If you access our Services from a Third-party application or connect our Services to one, you should also read that application’s terms of service and privacy policy.

3.1.2 Information collected directly from you

When you use the Services or take part in certain activities, such as registering for an account in our games, responding to surveys, requesting services or information or contacting us directly, we may ask you to provide some or all of the following types of information.

• Registering for an account. When you create an account in our Services, we may ask for Personal Information such as your name, email address, player name, password and profile information (such as a profile photo).
• Communications with us. We may collect Personal Information such as your email address, phone number or mailing address when you request information about our Services, ask for customer or technical support or otherwise contact us. This includes anything you send through the support form on this site.
• User reviews. You may share comments about our games that include Personal Information. All information collected from such reviews is provided voluntarily, and we may use it to improve our products, Sites and Services in any manner consistent with this Privacy Policy.
• Fan pages, forums and posting on the Site. Duste Games may offer publicly accessible fan pages, blogs, private messages or community forums. When you disclose information about yourself in these places, the Site will collect what you submit, including any Personal Information. Content you submit to a public area of the Site is considered public and is not subject to the privacy protections in this policy.
• Contests. Duste Games may occasionally run contests and ask entrants for contact information such as an email address. If you take part, your contact information may be used to reach you about the contest and for other promotional, marketing and business purposes. Every contest entry form will offer a way to opt out of communications not related to awarding prizes.

3.1.3 Automated data collection

We or Service Providers acting on our behalf, such as Google Analytics, may store log files and use tracking technologies such as Cookies, web beacons and tracking pixels. Through these technologies or other methods of web analysis we may automatically collect information such as your IP address, cookie identifiers, mobile advertising identifiers, your device identifiers (including IDFA, Advertising ID and Game Center ID), the type of computer or mobile device you use, its operating system, version, model and hardware type, other identifiers automatically assigned to your device when you access the Internet, browser type and language, Internet service provider, the pages you visit before and after using the Services, the date and time of your visit, the time you spend on each page, the links you click, the pages you view and other actions taken within the Services such as preferences. In some cases we connect this information with your social network ID, Device ID, Game Center ID or Advertising ID. For more on these technologies, see Section 3.3.

3.1.4 Information submitted via the Services

You agree that Duste Games is free to use the content of any communications you submit via the Services, including any ideas, inventions, concepts, techniques or know-how disclosed in them, for any purpose including developing, manufacturing and marketing the Services. Duste Games will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless (a) you give us permission to do so; (b) we first notify you that the materials or information you submit to a particular part of a Service will be published or otherwise used with your name on it; or (c) we are required to do so by law.

3.1.5 Ad networks

Duste Games may show advertising within the Services. Advertisers may collect and use information about you such as performance and game context data like your game session activity, aggregated or de-identified information that is not intended to identify a specific user and technical information such as device identifier, Advertising ID and IP address. Ad networks may use this information to show you interest-based or targeted advertisements.

3.1.6 Social media widgets

The Services may include social media features such as Facebook and X buttons and widgets such as a “Share” button or interactive mini-programs. These features may collect your IP address and the page you are visiting and may set a cookie so that the feature works properly. They are hosted either by a Third Party or directly on the Services, and your interactions with them are governed by the privacy policy of the company providing them. To protect you from automatic data transfer to social media providers, we use a two-click approach: data is only transferred once you agree to it, case by case or permanently, by activating the relevant sharing button. You can withdraw a permanent agreement at any time.

3.2 How we use your information

Our primary goals in using the information we collect and store are to provide a better gaming experience, provide and improve the Services, contact you, conduct marketing and research activities and create reports for internal use. We store information on servers located in the United States and may store information on servers, cloud technologies and equipment in other countries. We collect, store, use and process Personal Information for business purposes including the following.

• Providing the Services or information you request. To operate, improve and optimize our games and other Services; create game accounts and let users play; personalize our Services and understand our users and their preferences; give access to certain areas, functions and features; notify you about in-game updates, new products or promotional offers; send confirmations, technical notices, updates, security alerts and support and administrative messages; let players communicate with each other in games or on our social media accounts; respond to your comments and questions and provide customer support; prevent prohibited or illegal activities and protect our players; measure interest in our Services; ensure internal quality control; and verify an Individual’s identity.
• Telling you about our games, products and Services. We may use Personal Information to send you materials about offers, products and Services that may interest you, including new games and content, through in-game offers, push notifications, social network notifications, online or offline marketing or email as permitted by law. This includes delivering advertising and promotional information, tailoring content, ads and offers and telling you about rewards, surveys, contests or other events run by us or our Business Partners. You can opt out at any time by using the opt-out link in any marketing email, by turning off notifications in your device or SNS settings or by contacting us at info@duste.co, at no cost.
• Sending push notifications. Our mobile games may occasionally send push notifications with game updates, high scores and other Service-related notices. You can turn these off at any time in your device settings.
• Using anonymous and aggregated information. We may create anonymized and aggregated information, such as de-identified demographic or location information or information about the devices used to access our Services. This is used, for example, to measure interest in and use of different parts of the Services. Anonymized or aggregated information is not Personal Information, and we may use it for research, internal analysis, analytics and any other legally permissible purpose, and share it within Duste Games and with Third Parties in a form designed to prevent anyone from identifying you.
• Providing Services on mobile devices. When you use Services designed for mobile devices, we collect information your device sends, such as a device identifier, user settings, location information, mobile carrier and operating system. Some mobile versions of our games may require you to log in with an account, in which case information about your use of the game may be associated with that account.

3.3 Cookies, pixel tags, web beacons, analytics and interest-based advertising

We and Third Parties that provide content, advertising or other functionality on our Services may use Cookies, pixel tags and similar technologies (“Technologies”) to collect information automatically. These are small data files placed on your computer, tablet, phone or other device that let us record certain information when you visit or interact with our sites, services, applications, messaging and tools and recognize you across devices.

Cookies are small text files placed in your browser to store your preferences. Most browsers let you block and delete Cookies, but if you do, the Site may not work properly. A pixel tag (also called a web beacon) is code embedded on a page that records engagement, for example that a user visited a particular page or clicked a particular ad. Our Site may include social media features such as a Facebook “Like” button or LinkedIn widgets, which may collect your IP address and the page you are visiting and may set a cookie.

We may use Google Analytics, including Demographics and Interest Reporting, to understand visitor behavior and demographics and to develop website content. This analytics data is not tied to any Personal Information. Information generated by Google Analytics, including your truncated IP address, is transmitted to and stored on Google servers in the United States. Because IP anonymization is enabled, your IP address is truncated within a European Union or European Economic Area member state before transmission. Learn more at policies.google.com, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Our use of these Technologies falls into the following categories:

• Operationally necessary: required for our sites, services, applications and tools to work.
• Performance: used to assess how our sites, applications, services and tools perform, including analytics that help us understand how visitors use them.
• Functionality: used to offer enhanced functionality when you use our sites, services, applications or tools.
• Advertising or targeting: first-party or Third-party Cookies and web beacons used to deliver content, including ads relevant to your interests, on our sites or on Third-party sites.

You can opt out of these Technologies by blocking, deleting or disabling them as your browser or device allows.

3.4 Third-party websites, social media platforms and software development kits

The Site may contain links to other websites, and other websites may link to our Site or Services. We do not control, endorse, screen or approve these websites and are not responsible for their privacy practices or content. We encourage you to read the privacy policy of every website and application you use. You visit them at your own risk.

Our Services may include publicly accessible blogs, community forums or private messaging, and links to or interactive features from social media platforms. If you already use those platforms, their Cookies may be set on your device when you use our Site or Services. Personal Information you voluntarily post in a public blog, chat room, social media platform or open forum may be viewed and used by others without restriction. We cannot control such uses, and by using those services you accept the risk that Third Parties may view and use the information for any number of purposes.

3.5 Third-party payment processing

We may sell Virtual Items or merchandise through our Services. Purchases are processed through Third-party applications including the Apple App Store, Google Play and the Amazon Appstore (together with similar stores, “App Stores”) and social networking sites. These applications may collect financial information from you to process a payment on behalf of Duste Games, including your name, email address, address and other billing information. App Stores do not share this financial information with us.

4How we may disclose your information

• Other players and users. Where our games include social features, other players may see your profile data, in-game activity and achievements, messages you post and your scores on local and global leaderboards.
• Third-party websites, social media platforms and SDKs. We may share your information as described in this Privacy Policy (to provide the Services with our Service Providers, to comply with legal obligations or to protect and defend our rights and property) or with your consent.
• Service Providers. We may share information with Service Providers (processors) for IT and related services, providing information and services you request, payment processing, customer service and otherwise providing the Services. Our contracts with Service Providers prohibit them from using or sharing Personal Information except as needed to perform the contracted services or to comply with legal requirements.
• Business Partners. We may share Personal Information with Business Partners and affiliates for internal business purposes, to provide Services you requested or to jointly offer products or Services, in which case the partner’s name will appear alongside ours. We require them to agree in writing to keep Personal Information confidential and secure and to use it only for the purpose for which we provided it.
• Friends and other users. If you play our games or register through a social network, your social network friends may see your name, profile photo and descriptions of your game activity. Other players may also see your game activity, contact you through in-game chat where available and view your game profile, which may include your name or player name and profile photo.
• Interest-based advertising and Third-party marketing. We may allow Third-party advertising partners to set tracking tools such as Cookies to collect information within our Services.
• To protect us or others. We may access, preserve and disclose your Personal Information, account information and content if we believe it is required or appropriate to (i) comply with law enforcement or national security requests and legal process such as a court order or subpoena; (ii) respond to your requests; (iii) protect your, our or others’ rights, property or safety; (iv) enforce our policies or contracts; (v) collect amounts owed to us; (vi) prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) where we otherwise believe in good faith that disclosure is necessary or advisable.
• Merger, sale or other asset transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets or transition of service to another provider, your information may be sold or transferred as part of that transaction as permitted by law and contract. We will endeavor to ensure the transferee uses Personal Information consistently with the Privacy Policy in effect when it was collected.

5International transfer

Personal Information collected by Duste Games may be stored anywhere in the world, including Türkiye, the United States and the European Union, in the cloud and on the servers of Duste Games, our affiliates or our Service Providers. When we transfer Personal Information internationally, we take reasonable steps to ensure it is treated securely, lawfully and as described in this policy.

Privacy laws differ between jurisdictions, so the laws where your information is transferred, stored or processed may differ from those where you live. By providing information to Duste Games you consent to its storage in these locations. If you use our Services from the European Union or another region with laws governing data collection and use, you agree to the transfer of your information to Türkiye and the United States and to its processing globally.

By visiting the Site, using the Services or otherwise providing information to us, you agree that any dispute over privacy or the terms of this Privacy Policy is governed by the laws of the Republic of Türkiye and that disputes arising in connection with Duste Games or the Site will be resolved in accordance with the Terms of Service.

6Opt out (right to restrict processing)

You have the right to opt out of certain uses and disclosures of your Personal Information. Where you have consented to our processing of your Personal Information or Sensitive Personal Information, you may withdraw that consent at any time by opening an in-game support ticket where available, by sending a request through our support form or by emailing info@duste.co.

Even if you opt out, we may still collect and use anonymized, non-personal information about your activity on our Services. Certain records, such as those relating to payments or customer service, will be kept for legal and accounting purposes. If you have sent or posted content through the Services, we may not be able to delete it.

• Email. Use the unsubscribe link at the bottom of any email to stop future marketing emails. We will process your request within a reasonable time. You will still receive transactional emails about products or Services you requested.
• Mobile devices. You can turn off push notifications with game updates, high scores and other notices at any time in your device settings. If our apps collect location-based information, you can turn this off in your device settings as well.

7Rights of access, rectification, erasure and restriction

You have the right to request access to, rectification of or erasure of your Personal Information, to request restriction of processing, to object to processing and to data portability. The general right to object applies to all processing described in this Privacy Policy. Unlike objections to direct marketing, we are only obliged to follow other objections if you give specific grounds relating to your particular situation.

Where permitted by applicable law, you can open a support ticket in our games, send a request through our support form (choose “Privacy or data request”) or email info@duste.co to request access to, a copy of, correction of or erasure of Personal Information we hold about you. Please include your full name, your player or user ID, the email address associated with your account and a detailed description of your request. Requests are handled in line with applicable law.

Although we make good-faith efforts to give Individuals access to their Personal Information, there may be circumstances in which we cannot, for example when the information is legally privileged, would compromise others’ privacy or other legitimate rights, would be disproportionately burdensome or expensive to provide relative to the privacy risk or is commercially proprietary. If we restrict access, we will explain why and give you a contact point for further questions. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or changing your Personal Information.

8Data retention

We keep Personal Information for as long as you use our Services or as needed to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable law.

9Security of your information

Personal Information you provide to Duste Games is stored on servers in secured facilities and protected by industry-standard protocols and procedures such as firewalls and data encryption. However, no server, computer, communications network or transmission over the Internet can be guaranteed to be 100% secure. While we work to protect your information, we cannot ensure or warrant the security of any information you transmit to us or through the Services.

By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically about security, privacy and administrative issues relating to your use of the Services. If we learn of a security breach, we may notify you by posting a notice on the Services, by email or by push notification.

10Children’s privacy

The Services are not directed to children under 13, and Duste Games does not knowingly collect personally identifiable information from children under 13. If you are the parent or legal guardian of a child under 13 (or under 16 in certain European Union jurisdictions) who uses our games, please contact us through the support form or at info@duste.co. We will delete your child’s Personal Information if we can identify it, unless you give verifiable consent for your child to continue using our games.

11Redress, compliance and accountability

If you have questions about our privacy practices or this Privacy Policy, contact us at info@duste.co. We will address your concerns and try to resolve any privacy issue in a timely manner.

12Changes to our Privacy Policy and practices

• Revisions. We may revise this Privacy Policy at our sole discretion, so please review it periodically. If you continue to visit the Site and use the Services after changes are made, you consent to those changes.
• Posting of the revised policy. If we make material changes, we will notify you by email or as otherwise required by law. Changes are posted on this page and take effect when posted (or on notice, where applicable).
• New uses of Personal Information. Before using Personal Information for a new purpose you did not originally authorize, we will endeavor to tell you about the new purpose and give you the chance to opt out. Where consent is otherwise required by law or contract, we will endeavor to comply.

13California privacy rights

California residents may request from us, once a year and free of charge, a list of the Third Parties to which we disclosed their Personal Information for those Third Parties’ direct marketing purposes in the previous calendar year, along with the type of Personal Information disclosed. Duste Games does not share Personal Information with Third Parties for their own marketing purposes.

14Contact details of the data controller

If you have any questions about our privacy practices or this Privacy Policy, contact the Duste Games data protection officer at info@duste.co or through our support form.